Speaker Presentations
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Day 1

		Delivering an ultimate Registration Experience Lungile Dukwana
		The role of SEDA stp in the provision of Technology to small business Tervern Jaftha
		Responsible quality management of IT in telecommunications Lukas Groenewald Email groenel2@telkom.co.za for presentation or more info.
		Municipal water supplies - What is a quality service? Dr Ronnie McKenzie Email ronniem@wrp.co.za for presentation or more info.
		The business case for ISO 9001:2008 D Iain Muir
		Effective Macro Economic Policy stability vs Poverty alleviation Prof Charlotte du Toit Email Stella.DeKock@up.ac.za for presentation or more info.
		A new era for IT after the days of excessive risk taking? Barry Myburgh Email barry.myburgh@insyte.co.za for presenation or more info.

Day 2

		Tourism for 2010.  Are we making the grade? Thembi Kunene
		Quality is not just about Standards it is also about ethics Steve Simmonds Email ss@isometrix.com for presentation or more info.
		Quality Standards in Healthcare:  Closing the Quality gap Annelie Meiring Email Annelie.Meiring@healthshare.co.za for presentation or more info
		SMME partnership; a UK case study for 2010 success Cliff Simpson Email cliffs@estcltd.co.uk for presentation or more info
		Quality management systems in education: help or hindrance Dr Ronel Blom Email ronel@umalusi.org.za for presentation or more info
		The role of statistical thinking in the Quality profession for the 21st century Pat McLaren
		If there's an education crisis, what are the Quality solutions? Dr RIchard Hayward

Day 3

		ISO 9001:2008 - the changes, the rationale and the implementation D Iain Muir
		What hasn't changed in ISO 9001:2008 - the process approach Paul Harding
		Interactive session on the future of ISO 9001 for 2015 D Iain Muir